fency win Privacy Policy
Your personal information is very important to us. This document explains how fency win collects information, why it is stored, and under what circumstances it may be shared with third parties.
1 Introduction and Scope of Policy
fency win is an online entertainment platform providing services to users in Bangladesh. This privacy policy ("Policy") describes what information fency win collects, how that information is used, and what rights you have as a user of the platform.
This policy applies to fency win's website, mobile application, and all related services. By creating an account or using the services, you agree to the terms described in this policy. To understand the full terms of service, please read our Terms and Conditions.
fency win places the highest priority on its users' privacy. We never collect personal information unnecessarily and do not sell it to third parties for any commercial purpose.
2 Types of Information Collected
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (when identity verification is required)
- User-chosen username and password
fency win provides services only to individuals aged 21 and above. The date of birth provided at registration is used to confirm age.
2.2 Financial Transaction Information
During deposit and withdrawal processes, we record the transaction amount, time, and the mobile financial service number used (bKash, Nagad or Rocket). Full payment card or bank account details are not stored on our servers.
2.3 Device and Technical Information
Information collected automatically while using the site:
- IP address and geographic location (at country level)
- Browser type and version
- Operating system and device model
- Page views, session duration and click data
- Data obtained from cookies and similar tracking technologies
2.4 Gaming Activity Information
Your gaming history, bet amounts, win/loss records and bonus claim information are stored. This information is used for account management, technical support, and implementing responsible gaming policies.
3 Purpose of Information Use
fency win uses the collected information for the following purposes:
3.1 Service Operations
- Creating, verifying and managing accounts
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Determining VIP levels and providing associated benefits
3.2 Security and Fraud Prevention
Information is used to detect suspicious transactions, prevent abuse from multiple accounts, and block unauthorised access to accounts. fency win uses SSL-encrypted connections to keep all data transfers secure.
3.3 Customer Support
When providing support via live chat or email, it may be necessary to view your account and transaction history. This allows issues to be resolved quickly and effectively.
3.4 Implementing Responsible Gaming Policy
By monitoring gaming behaviour, fency win identifies potentially problematic gaming patterns and provides assistance to users when needed. For more details on this, please read our Responsible Gaming page.
3.5 Service Improvement
By analysing overall usage patterns, we improve the site's design, game selection, and technical performance. Individual-level information is not presented separately in this analysis.
4 Information Sharing and Third Parties
fency win never sells your personal information. Information may be shared with third parties only in the following limited circumstances:
4.1 Payment Processing
Information required to complete financial transactions via bKash, Nagad and Rocket is shared with the respective mobile financial service providers. These services have their own privacy policies.
4.2 Game Providers
Technical integrations are used to deliver games from Pragmatic Play, PG Soft, JILI, Evolution, Spribe and other game studios. These integrations require minimal session-related information to be shared.
4.3 Legal Obligations
Information may be disclosed in response to applicable legal requirements, court orders, or legitimate requests from government authorities. In such cases, fency win endeavours to notify the affected user to the extent possible.
4.4 Technology and Infrastructure Services
We work under contract with selected service providers for server hosting, cybersecurity analysis and customer support technology. These providers process information according to fency win's instructions and may not use it for their own purposes.
5 Cookies and Tracking Technologies
fency win uses various types of cookies:
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, remembering language preferences, and ensuring security. The site cannot function properly without them.
5.2 Analytical Cookies
Anonymised usage data is collected to understand which pages are used most and where users encounter problems. This information helps improve the quality of the site.
5.3 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may prevent some features of the site from working.
6 Data Retention Period
How long fency win retains information depends on the type and purpose of the data:
- Account information: For as long as the account is active and, after closure, for the period required to meet legal obligations.
- Financial transaction records: For as long as required to meet legal and audit requirements.
- Gaming history: For five years after account closure.
- Customer service communications: For two years after the issue is resolved.
- Device and log data: For a maximum of 13 months from the date of collection.
Once the retention period ends, data is securely deleted or anonymised so that the individual can no longer be identified.
7 User Rights
As a fency win user, you have the following rights:
7.1 Right of Access
You may request to know what information fency win holds about you. After verification, this information will be provided within a set timeframe.
7.2 Right to Rectification
If any information in your account is incorrect or incomplete, you may request a correction. Please contact the customer service team via live chat or email.
7.3 Request for Erasure
You may request that your personal information be deleted when closing your account. However, some information may need to be retained for a set period due to legal obligations.
7.4 Objection to Processing
You may object to your information being used for marketing communications. After receiving this objection, fency win will no longer use that information for marketing purposes.
8 Data Security Measures
fency win uses multiple layers of security to keep your information protected:
- All data transfers are secured through SSL/TLS encryption.
- Passwords and sensitive information are stored using industry-standard hashing methods.
- Strict authentication methods are followed to control server access.
- Regular security audits and vulnerability assessments are conducted.
- OTP-based two-factor verification is used to prevent unauthorised access.
In the event of a cybersecurity incident, fency win works to notify affected users promptly and takes necessary steps to limit damage.
9 Protection of Minors' Information
fency win strictly follows a 21+ age policy. Information from persons under 18 is never knowingly collected. Age is verified at registration and any account identified as belonging to a minor is closed immediately.
If it becomes known that a minor's information has been collected by mistake, fency win arranges to delete that information as quickly as possible.
10 Policy Changes and Updates
fency win may update this privacy policy from time to time. If significant changes are made, users will be informed in the following ways:
- A notification sent to the registered email or mobile number.
- A notice displayed upon accessing the site.
- The "Last Updated" date at the top of this page will be updated.
Continued use of the site after changes are made will be taken as agreement to the new policy. If you do not agree to any changes, you may request that your account be closed.
11 Contact and Complaints
For questions about this privacy policy, requests to access your information, or complaints, please contact our customer service team. fency win provides 24/7 support via live chat and email in both Bengali and English.
Email contact: [email protected]
After a complaint is submitted, fency win endeavours to respond within a set timeframe. If a complex matter requires a detailed investigation, additional time may be needed and you will be informed accordingly.
To learn more about fency win and understand our services in detail, visit our About Us page.